TLC is the Difference
Every morning across North Carolina office workers from Raleigh-Durham to Chapel Hill and Research Triangle Park power up their business machines without a single thought or concern that they will have any problems with their system. Printers run without error messages or output issues. Computer network connections function with no lags or interruptions. And what’s more, consumable supplies are never out of reach when needed. It happens in offices, medical centers, churches and schools. It happens because great care and attentiveness is applied to those folks who appreciate a sane, productive office environment. It happens because Total Laser Care of NC, Inc. (TLC) handles what it is responsible for – your business systems. TLC customers see firsthand that they are our top priority. Our staff have a committed and vested interest in helping, whether it’s by reducing costs or trouble-shooting an error message. To quote TLC’s owners, Rick and Christine Echols themselves, “We really care, and customers know that’s what we’re about.”
Connect to People Not Voicemail
At TLC we understand that office equipment runs like work horses with many moving parts. Although the systems are manufactured by the best printer, copier, computer brands in the industry, they do need maintenance or repairs from time to time. When the need for service arises, TLC provides customers a direct communication line to the right people. There is no voicemail limbo at TLC where you can lose valuable time waiting for a response. A call for help placed in the morning will be handled by a qualified TLC team member and, if needed, an on-site service visit will be scheduled. A service call will be met by one of TLC’s veteran service technicians, each of whom has 18 or more years of experience to bring to the table. “We certainly know what we’re doing,” Rick says. “We have the practical know-how many others in this area do not. We have seen best practices applied in many different office environments. We’re always ready to bring that perspective into your organization.”

Our Customers’ Thoughts
Everyone and anyone can claim to be a leader in their field for one reason or another. Some use the size and reach of their organization while others base their status on market share or cost of ownership. At TLC we tend to put customer mind share above PR since their perception is what drives our purpose as an independent service provider. Here are a few thoughts gathered from some of our own customers.
